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Privacy Policy

Initial Notice 

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EdgePoint Security - Privacy Policy

Last Update November 6, 2020.

EdgePoint Security (“EdgePoint”) recognizes that your privacy is important. This privacy policy describes the information we collect, how we collect it, and how we use and share it in connection with EdgePoint websites, product and service offerings, and from your Internet-connected devices. The policy also describes EdgePoint information processing activities on behalf of third parties and your choices regarding use, access, and correction of your personal information.

Information Collection

What Information EdgePoint Collects:

In General: When you use our website(s), service(s), and your device(s) you may be asked to provide personal information such as:

  • Name and/or business name

  • Home address and/or business address

  • Home, business, and/or mobile telephone number

  • Email address

  • Emergency contact list information about others

  • Personal identification code


Product Specific: Certain device(s) or service(s) may collect additional information such as:

  • Audio, video, and still-image recordings from your monitoring device(s)

  • Geolocation and GPS information including physical location of your device(s) by using satellite, cell phone tower, or Wi-Fi signals

  • Motion detection, accelerometer activity, and climate conditions surrounding your device(s)

  • Monitoring event information such as arming and disarming your device(s)

  • Internet protocol (IP) addresses, internet service provider (ISP), date/time stamp, and/or other event data which is automatically collected and stored in log files

How EdgePoint Collects Information: Your personal and non-personal information is collected in various ways in connection with our website(s), service(s), and your device(s):

  • In many cases you give information directly to us. For example, you may be required to provide us personal information when:

    • Registering for the service(s) or an account with us

    • Activating your device(s)

    • Signing up for special offers from EdgePoint and selected third parties

    • Submitting a paper form or transmitting information to us online or via telephone

    • Receiving our service(s) including talking with sales representatives, service technicians, and customer service and monitoring centers (some of which may be recorded to ensure service(s) quality and to maintain an accurate record of our communications with you)

    • Visiting and interacting with our website(s).

  • We may also collect your information using cookies or similar technologies to analyze trends, administer our websites, track users’ movements around our websites, and to gather demographic information about our users as a whole, for example:

    • Mobile Application: We may collect information such as registration and activation information from our mobile application(s) associated with our service(s) and your device(s). 

    • Device Data: We may collect various types of data and event information from your device(s) by using cameras, microphones, GPS, or other monitoring sensors.

    • Cookies: We may receive and store certain information about your browsing preferences by using EdgePoint and third-party cookies. Cookies are small text files placed on your computer to customize your experience.

    • Log Files: We gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

    • Mobile: When you download and use our service(s), we may automatically collect information on the type of device you use, operating system version, and the unique device identifier (or "UDID"). We collect your location-based information as part our service(s) to identify your location for dispatching or sharing with emergency service providers. We will only share this information with third party services for the sole purpose of providing you our service(s). You may opt-out of location-based services at any time by editing the setting at the device level. We also use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.


Information Use and Sharing

How EdgePoint Uses Your Information: We may use the personal and non-personal information you provide us for our business purposes, including:

  • Setting up your service(s) including establishing your EdgePoint account and profile

  • Providing your service(s) including responding to alarm and security events

  • Processing payments for your service(s)

  • Contacting you regarding your service(s) and responding to your inquiries and comments

  • Enhancing, improving, or modifying our website(s) and service(s)

  • Developing new products and services

  • Conducting data analysis, including fraud monitoring and prevention

  • Providing marketing and promotional materials

  • Customer retention, feedback, and reactivation programs

  • Engaging in lead generation activities

If you submit any information to us relating to another person, you represent that you have the authority to do so and to permit us to use the information in accordance with this policy. We will only use that information for the specific reason for which it was provided to us.

How EdgePoint Shares Your Information: We share your information in the following ways:

  • Third Party Providers: We do not sell your information to third parties for their own marketing purposes. We may share your information with partners and service providers (including any EdgePoint Authorized Dealers) to provide some of our service(s) and to complete our business purposes as described above. Before we share personal information, we enter into written agreements with the business partners which contain data protection terms that safeguard your data. These companies may use your personal information only as necessary to provide these services to us, except as otherwise authorized by you for another purpose. We will also enable you to revoke any such authorization in a manner equivalent to that by which you provided it or by otherwise contacting us as provided below, if you no longer want us to share your personal information for such purpose.

  • Emergency Services: To provide our service(s), we will share your information with persons designated in your contact list and third-party emergency service providers such as police departments, fire departments, and emergency medical services.

  • Legal Authorities: We may also disclose your information for legal reasons including to comply with a subpoena or court order or similar legal process, to cooperate with law enforcement, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

  • Transfer in the Event of Sale or Change of Control: We may transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings.

Note: Our website(s) and service(s) may include links to third-party websites and use third party services. If you submit personal information to any third-party websites or service providers, your information is governed by their privacy policies. This policy does not address the privacy practices of any third-party websites or service providers.


We use your information for our business purposes and to provide EdgePoint’s services. Your information may be shared with third party service providers, and emergency services providers to deliver or enhance EdgePoint's services. We may share your information for legal reasons, including to cooperate with legal authorities, when we receive valid requests, to protect our rights, or in the event of a sale of all or any part of our company.


How EdgePoint Obtains Consent: Each time you provide any personal information to us through our Site(s), Service(s), or your Device(s), you consent to the collection, use, and disclosure/sharing such information according to this Policy. Where required, consent for the collection, use, and disclosure/sharing of your information may be obtained either expressly or implied. Your express consent may be given in writing, verbally or electronically. Your implied consent may be given through an action you have taken, such as supplying your personal information for a specified purpose. If you do not notify us, we will consider you to have consented to our continued use and disclosure/sharing of your personal information. Revoking consent to collection, use and/or disclose/share your information for certain purposes may affect our ability to provide you with Service(s). You may contact us using the information below.

We will retain personal data we process only for as long as needed to provide services to you. EdgePoint will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How Can I Opt-Out: If you wish to opt out of interest-based advertising please notify us at Please note you will continue to receive generic ads. You may opt out of our marketing and promotional emails by using the “unsubscribe” link provided in the email.


How EdgePoint Protects Your Information: We limit access to your personal information and seek to use reasonable organizational, technical and administrative measures to protect your information. Unfortunately, no information transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the information below.

How EdgePoint Retains Your Information: We will retain your personal information for as long as your account is active or for the period necessary to fulfill the purposes outlined in this policy and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


How to Contact Us: You can contact us about this policy by writing or emailing us at the address below:

EdgePoint Security LLC

444 E. Roosevelt Road, #326
Lombard, IL 60148

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